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Q&A with Chris Hood

Updated: Jul 20, 2023

Exclusive Trusted Magazine Q&A with Chris Hood, Digital Strategy Thought Leader | Keynote Speaker | Podcaster

How could you describe your career path in few words? Short Version Chris Hood, a digital strategist with 35+ years' experience, focuses on innovation, customer-centricity, and digital acceleration. Currently hosting The Chris Hood Digital Show, he consults, teaches, and has worked with Google, Fox, Disney, and co-founded Blind Squirrel Games. Super Short Version I’ve spent 35 years helping businesses grow by bridging the gap between business and technology teams to build innovative new products and services. A share these insights on my podcast at

What are the highlights of the key digital innovation trends for 2022? Can you give us some major examples?

In 2022, several digital innovation trends continued to grow after the COVID-19 pandemic, drastically accelerating digital adoption and prompting the rapid advancement of critical movements. Some highlights include:

  1. Remote Work and Virtual Collaboration: The pandemic forced companies to adopt remote work solutions, pushing collaboration tools like Zoom, Google Meets, and Slack into the spotlight. These tools enabled businesses to maintain productivity and communication while working from home.

  2. Telemedicine: The healthcare industry saw a rapid shift to telemedicine, enabling remote consultations and reducing in-person visits. Platforms like Teladoc and Amwell became increasingly popular, while wearable health trackers and remote monitoring devices also gained traction.

  3. Artificial Intelligence (AI) and Automation: AI and machine learning saw increased application in various industries, from chatbots and virtual assistants to predictive analytics and personalized marketing. Examples include IBM's Watson and OpenAI's GPT-3.

  4. Cybersecurity: The need for robust cybersecurity measures grew with increased digital adoption, and companies invested in advanced security solutions like AI-driven threat detection and zero-trust security models.

  5. Cloud Computing: Cloud adoption accelerated, with businesses leveraging public, private, and hybrid cloud solutions for scalable, cost-effective infrastructure. Major players like Amazon Web Services, Microsoft Azure, and Google Cloud saw substantial growth.

Based on your experiences, what are the impactful trends in digital innovation that are becoming more important in the context of 2023?

In 2023, these innovations hold immense potential to create high value for organizations and customers across various industries:

  1. Artificial Intelligence (AI) can enhance customer service by providing personalized experiences and real-time support through chatbots and virtual assistants, increasing customer satisfaction and loyalty. It can also improve decision-making and optimize internal processes, resulting in cost savings and higher efficiency.

  2. Datafication allows organizations to harness the power of data-driven insights for better decision-making, helping them identify new opportunities, optimize operations, and tailor marketing strategies to target audiences. Customers benefit from tailored offerings and improved experiences.

  3. Immersive Reality technologies transform education, training, and entertainment by offering interactive, immersive experiences that enhance engagement and knowledge retention. This leads to higher customer satisfaction and improved employee performance.

  4. Quantum Computing promises breakthroughs in solving complex problems, enabling organizations to innovate in cryptography, drug discovery, and optimization, benefiting customers through improved products and services.

  5. Bioengineering breakthroughs can revolutionize healthcare, agriculture, and environmental sustainability, improving treatments, sustainable food production, and eco-friendly solutions, benefiting society.

  6. Cloud Computing provides organizations with cost-effective, scalable infrastructure, allowing them to innovate and adapt quickly to market changes. Customers gain from improved service reliability and faster access to new features.

  7. Digital Identity solutions ensure secure, user-centric identity management, streamlining online authentication and protecting customer privacy, increasing trust and confidence in digital transactions and services.

In your opinion, how can they create high value for organizations?

In today's rapidly evolving digital landscape, businesses must prioritize innovation as a central tenet of their growth strategy. Organizations should adopt a forward-thinking, customer-centric approach to innovation to create meaningful connections with customers and increase business value. First and foremost, businesses should focus on understanding their customers' needs, preferences, and pain points. By actively listening to customer feedback, companies can identify areas where innovation can create the most significant impact. Additionally, leveraging data-driven insights can help organizations identify trends and patterns in customer behavior, further guiding innovation efforts.

Collaboration is crucial for fostering a culture of innovation, and companies should cultivate a culture that encourages cross-functional teamwork, risk-taking, and experimentation. By breaking down silos and promoting open communication, businesses can tap into the collective intelligence of their workforce and uncover unique solutions to customer challenges.

Embracing a test-and-learn approach is essential for successful innovation. Organizations should pilot new ideas, gather feedback, and iterate quickly, allowing them to refine their offerings and improve customer experiences continuously. This agility enables businesses to adapt to changing customer expectations and market conditions.

Companies should prioritize customer experience when implementing innovations. By seamlessly integrating new technologies and solutions into the customer journey, businesses can create frictionless, memorable experiences that foster customer loyalty and drive long-term value.

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